Redefining airport luxury services

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Limousine rides to the airport, free meals at restaurants and easy lounge access, the dynamics of airport luxury are changing drastically with Dreamfolks. As one of India’s leading providers of travel benefits and services, Dreamfolks’ new alliance with DragonPass is set to provide 1800 plus touch points to Indians in over 120 global countries

DreamFolks came into existence in 2011 with its flagship ‘Lounge Access Programme’ operating pan India. The brand is already associated with leading financial institutions like MasterCard, Visa, American Express, etc, as well as hospitality industry players to provide a full bouquet of airport services to travellers. Now, in alliance with a global partner, it has expanded not only its portfolio of services, but has also extended its reach to 120 countries; giving an access to 950 plus airport lounges across the globe with 1800 plus touch points which includes world class lounges, fine gourmet dining and airport restaurants.

Focused on bridging the gap between offline merchants and travellers, the DreamFolks-DragonPass’ co-branded card addresses the issue through customer data analytics and technology available at hand. The alliance aims at amplifying access to a global suite of products and servicing more than 12 million customers worldwide.

Similarly, DragonPass, an airport solution provider was established in 2005 and now operates in over 120 countries around the world and services over 12 million customers. The expansion and growth has been driven by consumer-lead technological approach.

With over 6.7 billion passengers travelling per calendar year, the global market in aviation is seeing a substantial upsurge in terms of facilities that are being provided at airports. This burgeoning need to meet increasing customer travel needs, whilst still driving the right commercial expectations is becoming the key demand for the travel industry. The DreamFolks-DragonPass’  platform approach addresses this demand through utilising state-of-the-art technology and customer data analytics. Such shift to cutting edge digital technologies will be an industry leading initiative.

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Speaking to Express Travel World about the alliance, Liberatha Kallat, managing director, DreamFolks, shares, “The lounge management service industry in India is believed to be worth US$ 30 million in value currently, which is expected to grow to over US$ 100 million by 2020. Globally the market size is around US$ 400 million and the expected growth annually is around 15 per cent served market.”

She further added,“With over 6.7 billion passengers travelling every year, the global market in aviation is seeing a substantial upsurge in terms of facilities that are being provided at airports. These services include quick service restaurants, recreational spaces, and seamless mobile telephony. In today’s times, this burgeoning need to meet increasing customer travel needs, whilst still driving the right commercial expectations is becoming the key demand for the travel industry. Also, India’s progressive reforms for regional connectivity will see traffic increase, both in domestic and outbound market.”

Most travellers are under the notion that a visit to the lounge will result in extra costs. However, the truth is, while one has to swipe the card, the amount debited is automatically credited against the card. While banks do not highlight this aspect since it is an operational cost for them, if one were to carefully read the terms and conditions, banks offer this service for free.

The company is already a step ahead in planning and has developed an app for its customers. As informed by Kallat, the app is in pilot mode and will first be available to the corporate clients.

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