The healthcare assistance initiative will support hospital and NIA customer through the process of availing cashless hospitalisation starting from their admission until the discharge from the hospital
The New India Assurance Company (NIA) has started Best Care Kiosk manned by an MBBS doctor at Wockhardt Hospital Mumbai Central premises. The responsibility of the Best Care Desk at Wockhardt Hospital has been assigned to a specific TPA, who will be bestowed with the responsibility to run the desk and provide comprehensive assistance to the policyholders as well as the hospital. This healthcare assistance initiative will support hospital and NIA customer through the process of availing cashless hospitalisation starting from their admission until the discharge from the hospital. Best Care Kiosk will promote awareness regarding the benefits of cashless care to all NIA customers seeking admission in the hospital and encouraging the utilisation of cashless facility.
Commenting on this association, Sidharth Pradhan, GM, The New India Assurance Company said, “We are positive that this honest initiative from our company will go a long way towards providing the hurdle-free cashless hospitalisation experience to the policyholders and also providing timely resolution to the issues wherein the hospital requires an immediate relief.”
“We are thankful to The New India Assurance company team and we welcomed this inventiveness where our patients will get benefited where NIA team will provide guidance for claim status, queries related to policy terms and conditions, undertake bed-side visits to check on the comfort of patients during their stay at the hospital. At the same time, this KIOSK will promote medical insurance awareness among people,” commented by Dr Parag Rindani Centre Head, Wockhardt Hospital, Mumbai Central.